Shipping policy

Shipping Information

Houseofwallpaper.co.uk

 

 

Order Processing

All orders placed on Houseofwallpaper.co.uk are printed to order.

Once your order has been confirmed, you have 24 hours to request any modification or cancellation. After this window, production begins and your order is typically printed and dispatched within 48 to 72 hours of confirmation.

You will receive:

  • an order confirmation email after checkout

  • a dispatch confirmation email once your order has been shipped, including tracking information

 

 

Delivery Timeframes

After dispatch, estimated delivery times are:

5 - 9 working days

Please note:

  • delays caused by couriers or external factors are outside our control

 

 

Shipping Destinations

We currently deliver to:

  • United Kingdom only

If an order includes multiple items, these may occasionally be shipped separately depending on production requirements.

 

 

Shipping Methods

Shipping methods and carriers are selected automatically based on:

  • order weight and size

  • number of rolls ordered

  • production location

  • delivery address

We work exclusively with reliable courier partners to ensure safe delivery.

 

 

Shipping Costs

Delivery is free

 

Delivery Responsibility

Delivery is made to the address provided at checkout.
Please ensure all delivery details are accurate and complete.

We cannot be held responsible for:

  • delays or failed deliveries due to incorrect address information

  • missed deliveries when no safe place is available

  • courier delays once the order has been dispatched

 

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your wallpaper arrives damaged, defective or incorrect, you must notify us within 14 days of receipt by contacting:

📧 contact@Houseofwallpaper.co.uk

Please include:

  • your order number

  • clear photos of the issue and packaging

Depending on the situation, we will offer a replacement, reprint or refund.

 

 

Cancellations & Print-to-Order Policy

As all wallpapers are printed to order, we offer a limited cancellation window:

  • Within 24 hours of payment : orders can be modified or cancelled for a full refund.
  • After 24 hours : orders can no longer be modified, cancelled, or refunded — unless the item arrives faulty, damaged, or incorrect.

Customers are encouraged to contact us as soon as possible if they need to amend or cancel an order.

Once your order has been delivered, you may also benefit from our 14-day right of return, see our Returns & Refunds Policy for full details.

 

 

Returns & Refunds

Returns are accepted in the following cases:

  • Within 14 days of delivery for any reason, provided the item is unused, not installed, and in its original packaging (return shipping at customer's expense)
  • For defective, damaged, or incorrect items (return shipping covered by us)

For full details, please refer to our Returns & Refunds Policy.

 

Contact

For any shipping-related enquiries, please contact us at:

📧 contact@Houseofwallpaper.co.uk